Frequently asked questions
How long does it take for a custom order?
On custom orders, once the non-refundable deposit is received, the timing of completion will be based upon the supplies required and stock on hand.
Typically it would take 1-2 weeks unless my supplier is delayed on anything I may have to order. Otherwise, normal process should take 1-2 weeks, sometimes less.
Do you sell and ship to customers outside Texas?
Yes, absolutely! However, Designs By The MOB is not responsible for lost or undeliverable packages.
Is local pickup available?
Yes, I would be more than happy to meet you for an in-person delivery, within a reasonable distance between Huntsville and Houston, Texas.
How long does it take to ship a premade wreath? Do you ship the next day?
Premade wreaths will be boxed and shipped the following BUSINESS day.
What is the best method for customers to get in touch with you?
Email would be my primary preference and cell would be second. Since I use my cell phone for both business and personal, if I don't recognize a number I may not answer it; especially with so many spam calls these days.
Are the wreaths safe for outdoors?
All materials used are of high quality and considered durable to moderate outdoor exposure.
My recommendation would be if you plan on hanging your wreath on an outside door that it needs to have an overhang above it as it would not be safe from a drastic downpour.
All creations are sprayed with an acrylic protectant to help guard against the elements which includes fading, moisture, and insects.
This should give your product a good life of approximately 2-3 seasons or more depending upon how well it is stored in between seasons. I suggest a climate-controlled environment. Additional spraying will also increase its life.
Returns and exchanges.
PLEASE READ THE ENTIRE POLICY
All sales are final on
custom orders. I do not accept returns, exchanges, or cancellations on
custom orders. Once the product is completed and photos are sent with the customer's acceptance, there
will not be a refund.
If the product is damaged upon arrival, the customer will need to contact me within 2 days of receiving the product. I will require photos of the damaged item to be sent prior to initiating a return.
The item will need to be returned in its original packaging.
Upon receiving the returned item I will either repair or replace it. It will then be sent back within as much of a reasonable time as possible.
I understand situations arise and cancellations are necessary. In the event I accept a cancellation, there will be a 20% non-refundable restocking fee for orders cancelled within 24 hours. After 24 hours a 50% non-refundable cancellation fee will be assessed due to materials being purchased and creation scheduling.
ALL OTHER ITEMS
I do not accept returns or exchanges on ready-to-ship items. But please contact me if you have any issues with your purchase.
DESIGNS BY THE MOB IS NOT RESPONSIBLE IF SELLER DID NOT READ THE ENTIRE PRODUCT LISTING OR THE RETURNS AND EXCHANGES POLICY IN ITS ENTIRETY.
What shapes and sizes do you offer for wreaths?
On the round wreaths, there are definitely small, medium, and large, and even an extra large. The finished sizes on those are approximately small = 20" medium = 25" , large = 30", and extra large = 36".
There are two sizes for the heart, a medium = 28" and a large = 34" .
The square one makes about a 24" wreath.
The oval is about 24".
The swag is 36"-38".